DoorDash Drivers Have Been Getting Scammed By Customers
It can happen without warning. One day you are delivering food with Doordash, following the rules. The next thing you know, your customer has complained that your food was not delivered. You panic, this is your source of income and a dishonest customer has put it in jeopardy. While most customers will never use these scams, the few that do can cause you a major headache. They can lower your ratings, hurt your earnings, and potentially get you deactivated from the Doordash platform. Fortunately, there are steps that you can take to mitigate these problems. I'll get into those deeper at the end of the post!
Customer Claims Order Not Delivered
As a dasher, you're expected to hand off the order to your customer before you mark it delivered. While there are some adverse circumstances that call for contact free deliveries, you will usually deliver the food directly to the customer. Occasionally, you will receive a notification that your order was not delivered, even though you have already handed it off to the customer. In this case, immediately contact Doordash support through the app. Let them know exactly what happened. If you do not tell your side of the story, you cannot expect a positive outcome. Fortunately, Doordash support is good about handling this type of scenario if you take the time to explain it to them.
Customer Picks Up Food Before You
This is a very rare scam, but it is definitely something to watch out for. In this scenario, a customer will call in an order at a nearby restaurant. Then, because they know the order contents as well as customer name, they will simply head to the restaurant and pick it up before you. It's also possible that another Dasher, or someone not associated with Doordash does the same. In this case, you should also contact Dasher support immediately. There is an option in the app to report an issue, and you must report it as soon as it happens! If you do so, support can help you find a solution.
This scam has been all too popular on the Doordash platform. A scammer will place an order on the app, then they will use a phone number cloaking tool to disguise their phone number as Doordash's number before giving you a call. They'll let you know that their is an issue with your app, then ask for login info. Then they will change the direct deposit info on your app and immediately cash out your earnings. While Doordash has made changes to instant cash out to combat this, it is still important to keep in mind that scammers will come up with similar plots to take your earnings. Always verify that emails and phone calls which claim to be Doordash are actually from Doordash. Do not ever give away your Dasher login information.
Dashers Stealing Your Order
In this scam, another Doordash driver is cheating you. They will head to a restaurant, pickup an order, then hit cancel and say that the order was not ready. You will then show up to the restaurant and wait around for the order after it has already been prepared and taken. This scam shows the importance of updating your status in the Dasher app. If you are waiting for an order for an extended period of time, update that in the app by hitting "order not ready". Make sure to communicate with restaurant staff as well as Dasher support to resolve this issue.